I'm Andrew Sider Chen, a Product Designer based in San Francisco. Most recently at Curology, the leading brand in personalized skincare, I designed on both the clinician and patient-facing sides of the product, reducing workload while improving patient happiness and churn as we transitioned the business to a lower-touch model.
Previously I've been a product designer and researcher for companies like Alation, Retention Science, and Airbnb. I've built and documented brand identity and UI design systems, led customer interviews and testing sessions, and facilitated design workshops.
I first started designing for software products inadvertently in high school. As a Linux user, I was obsessed with rebuilding and refining my desktop environment so that the interface was more pleasant and more efficient for me. Later as the founder of a few community sites for a game I was passionate about, and I observed how much I cared about little website changes that would impact the user experience when scaled out to thousands of people. Since then, I've been on a journey to understand the world, the history of design, and to hone my craft in order to deliver top-notch experiences that enlighten and enliven.